End-to-End Automation for Parking Management and Fees Collection at Scale

Blockstruct built a production-grade system to manage complex, multi-party parking enforcement workflows with full traceability and control. Enforcing parking rules over hundreds of parking locations, owners and sets of rules. Identifying vehicle holders and issuing fees for parking rules violations. Automating comprehensive information flow between all stakeholders and money transfer processing.

Automate Your Parking Management:

Parking time tracking, license plate recognition, vehicle holder information acquisition, parking violation fee collection.

Managing parking fees at scale is a complex operational task. When hundreds of parking locations, thousands of vehicles, hundreds of authorities across countries, and strict legal requirements intersect, even small inefficiencies can quickly spiral into operational chaos.

Blockstruct was engaged to design and implement a comprehensive, end-to-end solution for managing parking fee enforcement across 100+ parking locations, owned by multiple parties, and subject to clearly defined — and legally enforceable — usage rules.

The result: a single, integrated platform that automates the full lifecycle of a parking violation case, from detection to closure.

The Business Challenge

The client operates and manages a large number of private parking areas, including ground-level lots and garages, each governed by clearly signposted usage rules (e.g. limited free parking followed by hourly fees).

When a vehicle violates these rules:

• Entry and exit are documented via video monitoring

• Timestamps establish the duration of the stay

• A violation case must be created and processed

At scale, however, the real complexity begins after the violation is detected.

To invoice a violation fee, the vehicle holder must first be identified — a process that requires interaction with multiple local authorities, each responsible for different license plate jurisdictions. Authorities respond asynchronously, in different formats, and under varying timelines — sometimes weeks, sometimes months.

Complicating matters further:

• Authorities may request additional documentation

• Fees for vehicle holder identification vary

• Responses may be partial, delayed, or difficult to reconcile

• Financial transactions must be tracked precisely

• Legal escalation steps must follow strict rules and timing

Before Blockstruct’s solution, much of this work relied on manual coordination, email and letter handling, spreadsheets, and institutional knowledge — making the process error-prone, slow, and difficult to audit.

Blockstruct’s Solution

Blockstruct designed and implemented a fully integrated parking fee management platform, covering the entire business process from start to finish.

Rather than optimizing individual steps, the solution focuses on end-to-end orchestration, ensuring that every action, document, and decision is traceable, consistent, and automated wherever possible.

Core Capabilities

1. Centralized Case Management

• Each parking violation is managed as a structured case

• All related data, documents, communications, and actions are linked

• Full lifecycle visibility from creation to closure

2. Automated Authority Interaction

• Intelligent grouping of license plates by jurisdiction

• Automated creation of outbound letters and requests

• Structured handling of incoming responses — including partial or delayed replies

3. AI-Assisted Document & Data Processing

• Extraction of structured information from incoming letters, emails, and invoices

• Reliable association of authority responses with the correct violation case

• Handling of edge cases where information is ambiguous or incomplete

4. Financial Process Integration

• Automated preparation of payment instructions

• Generation of SEPA-compatible transaction files for online banking

• Precise tracking of amounts, references, fees, and discrepancies

5. Communication, Reminders & Escalation

• Automated generation of invoices, reminders, and escalation notices

• Time-based workflows aligned with legal and contractual requirements

• Clear audit trail of what was sent, when, and why

6. Compliance, PII & Traceability

• Secure handling of personal data, including partial Zero Retention Policy with third party service providers

• Complete traceability of all actions and decisions

• Transparent process history for internal review or external scrutiny

Why This Matters

At first glance, parking fee management may appear straightforward. In reality, at scale, it is a highly complex, multi-party, legally sensitive business process — one that quickly breaks down without the right systems in place.

Blockstruct’s solution delivered:

• Operational clarity instead of ad-hoc coordination

• Automation instead of manual follow-ups

• Traceability instead of fragmented records

• Control instead of dependence on individual expertise

Most importantly, it enabled the client to scale operations confidently, without scaling administrative overhead at the same rate.

Designed for Real-World Complexity

This project reflects Blockstruct’s broader approach to software delivery:

• We design for long timelines and asynchronous actors

• We expect incomplete, inconsistent, and delayed inputs

• We build systems that remain reliable under real-world conditions

Our experience working with regulated environments, public authorities, and enterprise clients ensures that solutions are not only functional — but defensible, auditable, and production-ready.

Facing a Complex, Process-Heavy Operational Challenge?

If your organization is struggling with:

• High volumes of cases and correspondence

• Multiple external stakeholders

• Manual, error-prone workflows

• Increasing legal or financial complexity

Blockstruct can help you regain control through thoughtful automation and robust system design.

👉 Get in touch to discuss how we can support your operations.